Shipping Information
Orders are shipped through registered courier companies and/or speed post only. It is our continuous endeavor to ensure that all orders are serviced within the stipulated timeframe. Delivery timeline based on order type (excluding weekends and holidays):
- Domestic: 5-7 days
- Custom-made: 10-12 days
- International: 15-17 days
However, certain orders may get delayed due to external circumstances (such as strikes or delays on the part of the shipping company). In such events, Tokou is not liable to pay any penalty to the customer or offer any additional discount.
Additional Shipping Policies
- In case of floods/heavy rains: Tokou.in reserves the right to reschedule the delivery for another date.
- Tracking information: An email with tracking information of your order will be sent after shipment.
- International shipping: Available upon request; price depends on weight, location, and customs duties. Customers are responsible for any import fees.
- Customer responsibility: Customers must provide accurate shipping addresses – including house or flat number, PIN code, and a reachable phone number. Tokou cannot be held liable for delays, losses, or misdeliveries due to address errors. Once the carrier confirms delivery to the provided address, responsibility shifts to the customer; no refunds or replacements will be issued in these cases.
